Converged mobile and fixed telephony
Converged mobile and fixed telephony using the power of the Vodafone cloud
The Amphigean team is pleased to announce the implementation of converged mobile and fixed telephony using the power of the Vodafone cloud. It recently started using Vodafone’s One Net service, which integrates all fixed line and mobile calls into one seamless package. Now when you want to contact any member of the Amphigean team, simply call their fixed or mobile numbers and they will answer the call, wherever they are. And if they are busy, you may get transferred to another member of the team or you can leave a voicemail, which will be picked up from their fixed or mobile device, whichever is to hand.
Dave Bowler, Amphigean Director, states “The Vodafone One Net service came just at the right time. Customers are delighted with our services and we are expanding rapidly, but that brings with it challenges of managing increased call volumes and making sure we continue to be responsive even when we are on customer sites. With One Net we didn’t have the capital expenditure associated with an on-premise PBX, yet we get all the features of a PBX such as call forwarding, call on hold and hunt groups. We pay a fixed fee per Amphigean consultant per month so we have certainty of expenditure and our fixed and mobile calls are combined on one bill. The One Net service has certainly helped us improve our efficiency further, maintained our aggressive targets to minimise our operational costs and fits well with our policy of minimising any environmental impact from our business operations.”